At Butlin’s, we’re all about fun, excitement and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – we think you’ll fit right in!
About The Role
We’re looking for a Duty to join the team at our new venue Chopstix!
Situated in the heart of our resort, Chopstix is a busy, bustling venue, welcoming hundreds of guests each week. Whether it’s a great breakfast to start your day right, a quick bite to eat for lunch, or an after dinner snack after a show, as a Duty Manager you’ll be vital in helping our guest’s create smiles – getting stuck in to give them memories that will last a lifetime!
You’ll be part of a big team of people who are responsible for providing our guests with an altogether more fun and entertaining holiday. Reporting to the Chopstix Venue Manager, you will be responsible for role-model behaviour by leading the way as a visible presence in the venue, maintaining high levels of hygiene and cleanliness, supporting the manager in the day to day running as regards team levels, analysing KPI and stock control systems to maximise gross profit margins along with general activities, brand standard compliance, food safety and health & safety policies.
You should have a real passion for supporting the Venue Manager, leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team’s fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin’s.
As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
We are looking for a passionate leader with experience in leading within a food and beverage environment.
You will have a great focus on team experience whilst being able to balance this with keeping our guest experience at the heart of your decisions.
You should have excellent communication skills and be confident engaging with teams at all levels. You should also have a curious mindset and not be afraid to challenge the status quo.
Whilst your skills and experience are important to us, your approach, mindset and attitude are of equal interest to us.
Typical working hours: this role covers 40 hours per week with a variety shifts between 9.30am – 5am dependant on break type
You should be able to demonstrate the following:
Delighting guests: You are passionate about delivering fantastic food and great service, putting the guests first in all you do.
Developing people: passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment
Driving standards: You have an eye for detail and the ability to deliver consistent brand standards
Delivering results: Have experience of working in a leadership role in a volume-driven restaurant environment and thrive on achieving both short and long term goals
If this sounds like the perfect role for you, we would love to hear from you. To apply, click the 'apply now' button to be directed to the next page. If you have any questions or require any adjustments for interview, email firstname.lastname@example.org