Duty Manager - Restaurants

  • Job Reference: 00001660-1
  • Date Posted: 7 December 2023
  • Recruiter: Butlins Minehead
  • Website: https://jobs.butlins.com/
  • Location: Butlins Minehead Jobs
  • Salary: On Application
  • Sector: Hospitality & Tourism
  • Job Type: Permanent

Job Description

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.

There has never been a more exciting time to join Butlin’s!
About the role

Responsible for the efficient running of our of restaurants ranging from authentic Italian to flame grilled goodness, Our American style diner serves American favourites that everyone loves operation within our bustling on site locations, you’ll ensure that the highest standard of service is met consistently, ensuring that we delight our guests and receive positive feedback.
Leading a team to not only deliver the best service to our customers but to make sure the team are always engaged and carrying out best practice, you will support with the opening and closing procedure for each shift efficiently, whilst responding to any guest or team queries and ensuring all food safety and health and safety paperwork is completed in line with company policy and standards

This role covers a 5-day working week over 7 days, so flexibility is very important. 

As part of the Resorts Management team, it will be your responsibility to manage both your internal team and external service providers to ensure full compliance of all H&S polices are adhered to.

You will also oversee all team activities within the department including recruitment, performance, and team development. You should be a real advocate for your team’s fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin’s.

As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

About You

We are looking for an experienced leader that can support the team to deliver fantastic service, putting the guests first in everything you do. You will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience.

You should have previous experience in in a similar role will mean that you understand systems and processes such as labour budgets, food safety and health & safety, stock taking and delivering a GP.

You should be confident to direct and respond in any situation whilst delivering consistent brand standards.

The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements. 

With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.