Supported Housing Service Manager

Job Description

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Supported Housing Service Manager

Salary: £31,400 per year

Hours: 37.5 hours per week     

Contract type: Permeant 

Location: Shepton Mallet, Mendip

Additional information:

  • Participation in a rostered system of working with shifts between the hours of 08:00 AM and 08:00 PM, weekend work required (1 in every 4)
  • Travel required across Mendip to cover accommodation across 2 locations
  • Participation in an on-call system (1 in every 4 weeks), £100 per week when on-call
  • A valid UK driving license and access to own vehicle - business insurance will be required for roles involving travel for work


The Role:

The Service Manager will be integral to our Mendip Off The Streets project, which is dedicated to offering support to individuals with a history of rough sleeping in the Mendip area. Our primary goal is to provide high-quality, person-centred accommodation and support, prioritising the safety and well-being of each individual.

In this role, you will oversee eight accommodation units spread across two locations (Shepton Mallet and Frome), along with a dedicated team of support workers. Your primary responsibility will be to lead the service, ensuring that the support provided to residents and staff meets high-quality standards. Your day-to-day activities will vary significantly, from directly supporting clients and guiding staff in their roles to ensuring the efficient and smooth operation of the service. Additionally, you will regularly engage in discussions with external stakeholders and commissioners

Responsibilities include: 

  • Lead the team to provide expert support for people who have a recent history of rough sleeping
  • Provide planning, leadership and direction to the service and staff
  • Deliver and lead a high-quality off-the-street accommodation service for individuals sleeping rough within Mendip
  • Establish effective working relationships both internally and externally, maximising opportunities for residents 
  • Carry out, within reason, any other duties necessary to achieve the smooth running of the service and undertake other organisational duties which are broadly in line with the key responsibilities 

Qualifications / Requirements: 

  • A valid UK driving license and access to own vehicle - business insurance will be required for roles involving travel to work
  • Knowledge and understanding of rough sleeping, multiple complex social needs and the causes of homelessness
  • Proven management experience in a similar setting

There are many great reasons to join our team!

  • Great opportunities for career development and free monthly training sessions from experienced facilitators
  • Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
  • 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment
  • 30% staff discount at Julian House charity shops
  • 20% staff discount at Julian House bike workshops
  • A generous and competitive pension scheme
  • Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
  • A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
  • 6 weekly Reflective Practice sessions from objective, external facilitators


Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. 

Get in touch

If you have any questions about the role, please get in touch with Dannielle at We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!